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Health Literacy

Health Literacy tools at KUMC

AHRQ Universal Precautions Health Literacy Toolkit- Health Literacy Assessment Questions

Colored graphic of pill bottlesWhat Are Health Literacy Universal Precautions?

  • Simplifying communication with and confirming comprehension for all patients
  • Making the office environment and health care system easier to navigate
  • Supporting patients' efforts to improve their health





      Source: AHRQ Health Literacy Toolkit

#1

1) Staff members have received awareness and sensitvitiy training about health literacy issues.
Doing well: 42 votes (82.35%)
Needs improvement: 7 votes (13.73%)
Not doing: 0 votes (0%)
Not sure or N/A: 2 votes (3.92%)
Total Votes: 51

#2

2) All levels of practice staff have agreed to support changes to improve patient understanding.
Doing well: 42 votes (84%)
Needs improvement: 5 votes (10%)
Not doing: 0 votes (0%)
Not sure of N/A: 3 votes (6%)
Total Votes: 50

#3

3) Staff offers everyone help regardless of appearance (e.g. filling out forms, giving directions).
Doing well: 39 votes (78%)
Needs improvement: 9 votes (18%)
Not doing: 0 votes (0%)
Not sure or N/A: 2 votes (4%)
Total Votes: 50

#4

4) Staff members who have patient contact can identiy behaviors that may indicate literacy problems.
Doing well: 37 votes (77.08%)
Needs improvement: 9 votes (18.75%)
Not doing: 0 votes (0%)
Not sure or N/A: 2 votes (4.17%)
Total Votes: 48

#5

5) Staff uses clear oral communication techniques (e.g. uses plain, everyday words, limit to 3-5 main points, and information is specific and concrete).
Doing well: 38 votes (77.55%)
Needs improvement: 10 votes (20.41%)
Not doing: 1 votes (2.04%)
Not sure or N/A: 0 votes (0%)
Total Votes: 49

#6

6) Staff does not use medical jargon when communicating with patients (e.g. not using words like anticoagulant, hypertention, NPO).
Doing well: 30 votes (63.83%)
Needs improvement: 15 votes (31.91%)
Not doing: 0 votes (0%)
Not sure or N/A: 2 votes (4.26%)
Total Votes: 47

#7

7) Staff does not talk too fast when communicating with patients.
Doing well: 40 votes (80%)
Needs improvement: 10 votes (20%)
Not doing: 0 votes (0%)
Not sure or N/A: 0 votes (0%)
Total Votes: 50

#8

8) Staff uses audio/vido materials and/or visual aids to promote better understanding and enhance communication with patients (e.g. food models for portion sizes, model of the body part, and instructional health videos.)
Doing well: 33 votes (68.75%)
Needs improvement: 10 votes (20.83%)
Not doing: 3 votes (6.25%)
Not sure or N/A: 2 votes (4.17%)
Total Votes: 48

#9

9) Clinical staff talks with patients about any education materials they receieve during the visit and emphasizes the important information.
Doing well: 38 votes (77.55%)
Needs improvement: 7 votes (14.29%)
Not doing: 2 votes (4.08%)
Not sure or N/A: 2 votes (4.08%)
Total Votes: 49

#10

10) Staff asks patients to state key points in their own words (i.e. teach back method) to assess understanding of care instructions.
doing well: 38 votes (76%)
Needs improvement: 8 votes (16%)
Not doing: 1 votes (2%)
Not sure or N/A: 3 votes (6%)
Total Votes: 50

#11

11) Staff encourages patients to ask questions by using these words: "What questions do you have?" instead of "Do you have any questions?"
Doing well: 37 votes (75.51%)
Needs improvement: 9 votes (18.37%)
Not doing: 1 votes (2.04%)
Not sure or N/A: 2 votes (4.08%)
Total Votes: 49

#12

12) Staff uses trained interpreters or language services with patients who do not speak English well.
Doing well: 40 votes (80%)
Needs improvement: 8 votes (16%)
Not doing: 0 votes (0%)
Not sure or N/A: 2 votes (4%)
Total Votes: 50

#13

13) When staff gives directions for finding an office, they refer to familiar landmarks and public transportation routes as needed.
Doing well: 42 votes (85.71%)
Needs improvement: 4 votes (8.16%)
Not doing: 0 votes (0%)
Not sure or N/A: 3 votes (6.12%)
Total Votes: 49

#14

14) If there is an automated phone system, one option is to speak with a person.
Doing well: 41 votes (82%)
Needs improvement: 1 votes (2%)
Not doing: 1 votes (2%)
Not sure or N/A: 7 votes (14%)
Total Votes: 50

#15

15) When a phone call is answered (either by person or an automated phone system), there is an option to hear information in a language other than English (if appropriate to the needs of your community).
Doing well: 43 votes (81.13%)
Needs improvement: 3 votes (5.66%)
Not doing: 1 votes (1.89%)
Not sure or N/A: 6 votes (11.32%)
Total Votes: 53